review-methodology

date added 15 October 2025

How We Rate Casinos: Expert Testing & Scores | CasinosClub

Our Casino Review Methodology: A Look Behind the Ratings

Welcome to the official breakdown of the CasinosClub review process. In an industry where trust is everything, we believe that transparency is non-negotiable. A rating is meaningless unless you can see the data and the principles behind it.

This page is our promise to you. It is the blueprint our expert team, led by Rado Jovanovski, uses to test, analyze, and rate every single online casino we feature. We don't just give opinions; we score each casino against a consistent, data-driven model designed to protect you, the player.

Table of Contents

Our Core Philosophy: The Player-First Approach

Our entire methodology is built on a single, simple question: "If this were our money, would we feel safe playing here?" This guides every test we run and every rating we give. We are players first, and reviewers second. This means we prioritize:

  • Safety over flashiness.
  • Fair terms over big bonus numbers.
  • Fast payouts over everything else.

The Five Pillars of Our Scoring Model

Every casino is graded against the same five core pillars. Our final score is a weighted average of these factors, ensuring our ratings are fair, consistent, and focused on what truly matters.

Factor Weight Why It Matters

1. Licensing & Security

35% This is our highest priority. An unsafe or unlicensed casino is an immediate failure, regardless of its other features.

2. Payout Speed & Reliability

25% A casino's willingness and ability to pay winnings quickly and without hassle is a core measure of its trustworthiness.

3. Bonus Fairness

20% We analyze the fine print. Fair wagering requirements and transparent terms are valued much higher than deceptively large bonus amounts.

4. Game Quality & Variety

10% We ensure the games are from legitimate providers and that the library offers a quality experience for players.

5. Customer Support

10% Fast, professional, and accessible customer support is a critical sign of a well-run and player-focused operation.

Pillar 1: Licensing & Security (35%)

This is a pass/fail test. We verify the casino's license directly with the regulatory body (e.g., MGA, Curacao eGaming) and check its validity. We also confirm the site uses modern SSL encryption to protect your data. If a casino fails this step, it is immediately blacklisted.

Pillar 2: Payout Speed & Reliability (25%)

We make a real-money deposit and play the games. Then, we initiate a withdrawal and start a stopwatch. We document the method used, the amount, and the exact time it takes for the funds to arrive in our wallet. A casino that pays out in minutes or hours will score infinitely higher than one that takes days or creates unnecessary obstacles.

Pillar 3: Bonus Fairness (20%)

We read the entire terms and conditions of the welcome bonus. We are looking for:

  • Wagering Requirements: Anything around 35x is considered fair. Anything over 50x is heavily penalized.
  • Game Restrictions: Are you limited to playing only low-paying slots with your bonus?
  • Maximum Cashout Limits: Are you unfairly limited in how much you can win?

A small bonus with fair terms is always better than a huge bonus with predatory rules.

Pillar 4: Game Quality & Variety (10%)

We check that the casino partners with reputable, top-tier software providers (NetEnt, Evolution, Pragmatic Play, etc.). This ensures the games are not pirated and use a fair, audited Random Number Generator (RNG). We also assess the variety of slots, table games, and live dealer options available.

Pillar 5: Customer Support (10%)

We test every available support channel (live chat, email) with a set of standard questions. We measure their response time, the professionalism of the agent, and the accuracy of their answers. A casino that is hard to contact is a casino you cannot trust.

The Trust Report: Our Commitment to Proof

Talk is cheap. That's why every single one of our reviews is backed by a "Trust Report" a public log of our test results. This is our evidence locker, showing you the verifiable data behind our ratings. It includes:

  • The verified license number and a link to the regulator.
  • The exact date, amount, and time of our withdrawal test.
  • The exact response time from our customer support test.

This commitment to providing verifiable proof is what separates us from other review sites.

Why Our Process is Different

In short, you can trust our reviews because our process is built on three pillars of integrity:

  • Real People: Our reviews are managed by our publicly named team on our About Us page, not by anonymous writers.
  • Real Money: We use our own funds for testing, ensuring we have the exact same experience you will.
  • Real Data: Our conclusions are backed by the verifiable evidence in our Trust Reports.
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Last updated: 24 October 2025

Author's Picture

Rado Jovanovski

CMO & Content Team Lead

For over 9 years, I've worked in the iGaming industry, but my real passion has always been as a player. I started CasinosClub because I saw a huge gap between what players need and what most review sites offer. My job is to oversee every review, manage our testing process, and ensure that every piece of advice we give is honest, accurate, and puts the player first. When I'm not analyzing a casino's terms and conditions, you can usually find me testing out the latest slot releases.

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