Duelz Casino Review

Editor’s Summary & Ratings Transparency

Duelz Casino is operated by SuprPlay Limited and holds licences from the UK Gambling Commission (Great Britain), Malta Gaming Authority and Sweden’s Spelinspektionen (commercial online gambling). These approvals mean verified operator details, strict compliance checks, and built-in responsible gambling tools—clear signals the site is regulated and trustworthy.

Important: Availability, payout times, VPN usage, and KYC practice can vary by country, risk checks, and provider rules. Always confirm details in the operator’s Terms & Conditions, Payments, and Bonus T&Cs before playing.

Key Pros & Cons

Pros

• Triple-licensed footprint: UKGC, MGA, Spelinspektionen (Sweden).

• Fast e-wallet withdrawals once approved; smooth banking flow when KYC is complete.

• Weekly 10% cashback (real money) plus a straightforward welcome offer.

• 2,000+ games with big-name studios (Play’n GO, Evolution, NetEnt, Nolimit City, Relax).

• Mobile-first UX with clear categories and optional Duels gamification.

• 24/7 live chat + email support.

• Transparent operator identity (SuprPlay Limited) and ADR coverage.

• BankID speeds up verification for Swedish players.

Cons

• Internal withdrawal review/KYC can add delays (sometimes up to ~72h) before funds are released.

• No phone support;

• Card processing fee may apply on the first card deposit in some regions

• Strict bonus terms in UK/SE (wagering, max bet, free-spin win caps).

• Regional restrictions on games, bonuses, and payment methods; availability varies by country.

• No native app (browser/mobile web only).

• No sportsbook (casino-only).

Licensing, Safety & Trust

License & Entity

Operated by SuprPlay Limited under multiple top-tier licences: UK Gambling Commission (account 48695) for Great Britain, Malta Gaming Authority (MGA/B2C/325/2016) for other markets, and Spelinspektionen (Sweden) for commercial online gambling. A prior Isle of Man licence held by a group entity (SuprIsle Ltd) was surrendered on 17 Sep 2025.

KYC & Compliance

Account checks follow each regulator’s rules. Expect identity/age verification (GB, SE often upfront), BankID for Sweden, and enhanced due diligence for larger withdrawals or risk-based reviews. First cash-out is typically the longest while KYC completes.

Security

Traffic is protected by modern TLS/SSL. Payments use strong customer authentication where applicable (e.g., PSD2/SCA in the EEA/UK). Data handling aligns with GDPR principles (purpose limitation, retention controls).

Fairness

Games use certified RNGs from recognised studios and are tested under regulator-approved labs (UKGC/MGA/SE frameworks). RTP and game rules are provided in each title’s info panel. Live casino outcomes are monitored and audited by the providers under the same regimes.

Banking & Payouts

Deposit & Withdrawal Methods

Common options include debit cards, popular e-wallets (e.g., PayPal/Skrill/Neteller), bank transfer, and local methods depending on your country.

Currencies

Typically accepts GBP, EUR, SEK, NOK, USD, CAD, NZD (and sometimes DKK); choose your currency at signup where supported.

Fees

Most reviewers report no Duelz fee on deposits/withdrawals, though some list card processing fees on Visa/Mastercard in certain regions.

Payout Speed & Internal Processing

E-wallets: near-instant after approval (often within minutes). Cards/Bank: ~1–3 business days after approval. Internal review/KYC: can add up to ~72h before release (first withdrawal is often longest).

Limits

• UK/ROW: Min deposit £/€10 via Trustly/Pay by Mobile; £/€20 most other methods. Min withdrawal £/€20.

• Sweden: Min deposit 50–100 kr; min withdrawal 200 kr; fast BankID withdrawals via Trustly/Swish.

Always confirm your currency, fees (if any), and per-method min/max in the on-site Payment Info/Cashier, which can differ by licence and provider rules.

Bonuses & Promotions

Welcome Offer

United Kingdom (UKGC) Players

• 100% up to £100 + 100 Free Spins on Book of Dead (20/day for 5 days).
• Min Deposit: £20.
• Wagering: 30× (deposit + bonus) on the match.
• Free Spins: Winnings 45× wagering; each daily batch expires in 3 days; daily login required.
• Max Bet While Wagering: £2 per spin/bet.
• Win Caps: £500 (welcome bonus) • £100 (free spins).
• Bonus Expiry: 30 days to complete wagering or the bonus/FS winnings forfeit.

MGA markets (EU/ROW) Players

• 100% up to €100 + 100 Free Spins on Book of Dead (often 20/day for 5 days).
• Min Deposit: €20 (or currency equivalent).
• Wagering: 30× (deposit + bonus) on the match.
• Free Spins: Winnings 45×; each batch commonly expires in 3 days.
• Max Bet While Wagering: €2 (or currency equivalent).
• Win Caps: €500 (welcome bonus) • €100 (free spins), stated as “or currency equivalent.”
• Bonus Expiry: Usually 30 days to complete wagering.

Note: Terms can differ by country/licence; always confirm on your local Promotions and Bonus T&Cs pages.

Weekly Cashback (10%)

10% back on the previous week’s net spend as real money, every Friday.
How it’s calculated: Net spend = Bets − Wins − Rewards (Fri 00:00 – Thu 23:59, UTC).
Minimum credit: 0.10 (or currency equivalent; 1 NOK for NOK wallets).
All games included.
How to claim: Offer is for eligible players; after you receive the offer, log in on Friday and the cashback is credited. Cashback is discretionary and may be reduced/withheld if the account is under review.
Example: Bets £200 − Wins £120 − Rewards £10 = £70 net spend → £7 cashback on Friday.

Weekly Cashback (10%)

Games, Sports & Providers

Library & Studios

Duelz is casino-only (no sportsbook). The lobby features 2,000+ titles across slots, jackpots, and a substantial live-dealer suite from top studios such asPlay’n GO, NetEnt, Evolution, Nolimit City, and Relax.

Live Casino & Game Shows

Expect multiple blackjack, roulette, and baccarat tables plus popular game shows from tier-one live providers.

Note: Game availability depends on your location and provider rights.

UX, Support & Accessibility

• Support: 24/7 live chat and email ([email protected]). No phone line. Live chat usually requires login (and may require a first deposit in some regions); response times are generally quick but can vary at peak hours.

• Interface: Clean, modern UI with fast load times; fully responsive on mobile browsers (iOS/Android). Clear categories for Slots, Live Casino, and New, plus the optional Duels layer.

• Languages: English plus selected regional languages such as Swedish, French (Canada), and Russian (Estonia).

Risks, Restrictions & Responsible Play

• Geo-Restrictions: Access varies by licence (UKGC/MGA/Sweden) and country. Commonly restricted markets include the US, Spain, France, Netherlands, Italy, Belgium, Denmark, Poland, and Germany; some game providers/jackpots may also be blocked regionally.
• VPN: Using a VPN/proxy can breach T&Cs and local laws. Even if the site loads, VPN use may trigger account reviews, bonus removal, or withdrawal holds/closure. Don’t use a VPN when registering, depositing, or playing.
• KYC Policy: Identity/age, address, and payment-method ownership checks are required under licensing rules. Larger withdrawals or risk alerts may prompt enhanced due diligence, which can delay payouts (first cash-out is usually the longest).
• Player Tools: Self-exclusion, deposit/loss/wager limits, session time limits, reality checks, and cooling-off options are available in the Responsible Gambling section. Whole-market self-exclusion is supported via GAMSTOP (Great Britain) and Spelpaus (Sweden).
  
  ⚠️Age: 18+ (GB & NI) • Support: BeGambleAware.org • Self-exclude: GAMSTOP.co.uk

Final Verdict & Reputation

Duelz is legit and regulated (UKGC/MGA/Sweden) with a big, mobile-first lobby and fast e-wallet payouts once approved. However, customer feedback is mixed—common complaints cite withdrawal/KYC delays and patchy communication, and some regions report a small card processing fee (~€2.50) on first deposits. UK bonuses are strict (wagering/max bet/caps). 
Before you register or deposit, read your country’s Terms & Conditions, Payments, and Bonus T&Cs.