Editor’s Summary & Rating Transparency
HeySpin is a regulation-first UK/EU real money casino and sportsbook on the Aspire Global / AG Communications tech stack. It’s licensed by the UK Gambling Commission (AG Communications Ltd, licence account 39483) for Great Britain and by the Malta Gaming Authority (Aspire Global International Ltd, MGA/CRP/148/2007) for the rest of the world. These are two of the strictest gambling regulators, which means KYC, affordability checks and safer gambling tools are taken seriously.
From a player point of view, HeySpin aims to feel “safe first, flashy second.” You get mainstream UK/EU payment methods like PayPal, Trustly, Skrill, Neteller, and normal debit cards; withdrawals to e-wallets can clear quite fast once your ID is verified. Card and bank withdrawals are slower (2–6 business days is normal).
The welcome offer tends to sit around 100% up to £/€50 + 100 spins, but it’s not a no-strings deal. Typical terms include 35× wagering, per-spin max bet rules, free spin win caps, and short expiry on the free spin batches.
Game-wise, you’re getting a mainstream casino lobby (NetEnt, Pragmatic Play, Play’n GO, Red Tiger, Blueprint, BTG, Evolution live casino, etc.), daily live chat support (not always 24/7), and a sportsbook add-on in some regions. It’s a “steady, regulated everyday casino,” not an insane high-roller bonus circus.
18+ only. Please gamble responsibly. GamStop (GB) and other self-exclusion tools are supported.
Overall Ratings
Below is our score for HeySpin. We rate trust & safety, payout speed, and overall playing experience (games, bonus value, support, mobile). These scores are our editorial opinion based on testing HeySpin like a UK player.
| Metric |
Score |
Justification |
| Our Score (1–10) |
7.6/10 |
Dual licensing (UKGC + MGA), familiar payment methods, transparent withdrawal timelines. Marked down for modest welcome bonus (35× wagering, free spin caps/expiry) and support hours that aren’t always 24/7. |
| Trust & Fairness Score (1–5) |
4.6/5 |
Operated by AG Communications Ltd in Great Britain under UKGC oversight and Aspire Global International Ltd under MGA; responsible gambling tools (deposit limits, time-outs, self-exclusion, GamStop in GB); dispute escalation routes through UKGC/MGA. |
| Payout Speed Score (1–5) |
4.3/5 |
E-wallet withdrawals (PayPal / Skrill / Neteller / MuchBetter) can clear same day to ~48h after KYC; cards and bank/wire typically need 2–6 working days. The cashier is pretty upfront about this, which we like. |
Key Pros & Cons
Pros
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Strong licensing: UKGC (AG Communications) + MGA coverage.
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Familiar payments: Visa/Mastercard, PayPal, Skrill, Neteller, Trustly, bank transfer.
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Transparent withdrawals: clear timelines; e-wallets usually quickest after KYC.
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Solid game mix: big-name slots + Evolution-style live casino.
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Mobile-friendly UX: clean lobby, quick search/filters.
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Responsible gambling tools: limits, reality checks, cool-offs, self-exclusion (GamStop for GB).
Cons
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Modest welcome offer with strict terms: typical 35× wagering requirement, FS win caps, short FS expiry, max-bet rules.
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Support hours vary by region; not consistently 24/7.
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Slower for cards/bank: ~2–6 business days vs. faster e-wallets.
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Catalog varies by licence/country; some providers/games unavailable in certain markets.
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Limited ongoing promos/VIP (especially in the UK due to regulations).
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No cryptocurrency banking.
HeySpin Casino Quick Facts
| Feature |
Detail |
| Year Established |
2017 (brand refresh on Aspire Global stack) |
| Owner / Operator |
Platform: Aspire Global • GB operator: AG Communications Ltd • ROW: Aspire Global International Ltd |
| Licences |
|
| Domain |
heyspin.com |
| Casino welcome |
Common offer: 100% up to £/€ + 100 spins (exact terms vary by region/campaign; 35× wagering typical) |
| Min deposit |
£/€10 (method-dependent) |
| Payments |
Visa, Mastercard, PayPal, Skrill, Neteller, Trustly/Instant Banking, bank transfer, paysafecard, MuchBetter (availability varies by country) |
| Typical payouts |
E-wallets: same day–48h post-approval • Trustly/Instant Banking: up to 4 working days • Cards/Bank: ~2–6 working days |
| Support |
Email [email protected] ; Live chat: usually 08:00–00:00 UK time; some markets advertise 24/7 |
| GB scope |
Only for players physically located in Great Britain (England, Scotland, Wales) and 18+ |
Licensing, Safety & Trust
License & Entity
In Great Britain, HeySpin is operated by AG Communications Ltd, licensed by the UK Gambling Commission under account 39483 (remote casino). For non-GB players, HeySpin runs under Aspire Global International Ltd, which holds MGA licence MGA/CRP/148/2007. These regulators enforce player fund segregation, KYC/AML, fair game auditing, and responsible gambling messaging. You can verify both licences on the UK Gambling Commission register and the Malta Gaming Authority’s public register.
KYC & Compliance
HeySpin asks for age, identity, address, and payment ownership details — often before your first withdrawal — and in the UK may also request affordability / source-of-funds evidence. If you try to cash out larger sums or trigger “risk flags,” payouts pause until documents are cleared. This is normal under UKGC rules.
Security
The site uses SSL/TLS encryption, PCI-DSS compliant payment processors, and GDPR-style data handling.
Fairness
Games come from regulated studios like NetEnt, Pragmatic Play, Play’n GO, Red Tiger, Blueprint, Big Time Gaming, and Evolution. These providers’ RNGs and live dealer streams are licensed and tested, and HeySpin publishes wagering rules (35× etc.), free spin expiry windows, and max bet limits in plain terms. In disputes, UK players can escalate to an ADR under UKGC rules; non-UK players can escalate via the MGA route.
Banking & Payouts
In our view, banking is one of HeySpin’s biggest strengths for everyday UK/EU players. You get PayPal, Trustly, Skrill, Neteller, MuchBetter, and normal debit cards instead of sketchy processors, and the cashier tells you up front how long withdrawals usually take.
Deposit & Withdrawal Methods
Visa/Mastercard debit, PayPal, Skrill, Neteller, MuchBetter, Trustly / Instant Banking, bank transfer, AstroPay, and paysafecard (deposit-only). If a method can’t receive withdrawals (for example Mastercard or paysafecard in some regions), HeySpin will usually pay you out via bank transfer or an eligible e-wallet instead. Availability varies by country/licence.
Fees
HeySpin doesn’t generally advertise its own cashier fee. Some regions / payment providers might add a processing charge, but if there’s a fee it’s shown in the cashier before you confirm.
Payout Speed & Internal Processing
Limits
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Minimum deposit: often £/€10–£/€20 (depends on method & promo)
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Minimum withdrawal: often £/€10
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Monthly cashout limit: commonly around €7,000/month outside the UK; the UK version usually doesn’t advertise a strict monthly cap, but very large cashouts may still trigger manual review.
Always check the cashier in your account because methods, fees, and limits depend on licence (UKGC vs MGA), currency, and country.
Bonuses & Promotions
United Kingdom (UKGC) Players
A typical UK welcome offer is 100% up to £50 + 100 spins (often on Starburst, dropped in batches like 20 spins per day for 5 days).
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Min deposit: ~£20
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Wagering: 35× bonus
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Free spin winnings: 35×
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Free spins expiry: usually 24h per batch
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Max bet while wagering: usually £4 per spin / £0.50 per line or ~15% of the bonus amount (stricter if you deposit with Skrill/Neteller)
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Bonus expiry: often ~14 days to clear (policy fallback 21 days)
This is not a “no-strings” bonus — you must complete wagering before withdrawing.
MGA markets (EU/ROW) Players
Outside Great Britain, the same headline is common: 100% up to €50 + 100 Free Spins.
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Min deposit: usually €10–€20 depending on the campaign
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Wagering: ~35× bonus
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Free spin winnings: often 50×
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Max bet: ~€4 per spin / €0.50 per line or ~15% of bonus; Skrill/Neteller can enforce stricter limits
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Free spins expiry: 24h windows
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Bonus expiry: usually 21 days
Again, read the live Bonus Terms for your country, because MGA vs UKGC wording can differ.
Ongoing Offers
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Expect rotating promos like Drops & Wins-style slot tournaments, leaderboard races, reload/free spin bundles, and sometimes a small sports free bet in eligible regions. The UK version has fewer flashy ongoing promos, partly because UKGC rules limit aggressive bonus marketing and VIP schemes.
Games, Sports & Providers
You’re not going to run out of stuff to play. We counted well over 1,600 games, including slots, Slingo-style picks, jackpots, crash / instant-win titles, and 100+ live dealer tables (blackjack, roulette, baccarat, game shows). Slots come from big-name suppliers like Pragmatic Play, Play’n GO, NetEnt, Red Tiger, Blueprint, Big Time Gaming and Evolution for live casino.
HeySpin also bolts on a sportsbook in eligible regions, covering football, tennis, basketball and more, with extras like cash-out and bet builders. Sports availability depends on your licence and country (it may not appear in all markets).
UX, Support & Accessibility
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UX / mobile: The site is mobile-first. The lobby and cashier are simple, the search/filter works, and games load quickly in browser on iOS/Android. There’s no dedicated native iOS or Android app — it’s all instant play.
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Support: Live chat generally runs 08:00–00:00 UK time; some regions advertise 24/7, but that’s not guaranteed. Outside those hours you’re pushed to email ([email protected]) or the contact form.
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Languages: English and Portuguese (BR) are offered on-site, reflecting GB + Brazil-style targeting.
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Accessibility: Text scaling, keyboard navigation highlights, and large tap targets in the cashier make it decent on mobile. Some demo modes may require login in the UK due to regulation.
Risks, Restrictions & Responsible Play
Final Verdict
Our take: if you’re in Great Britain and you want a licensed casino that pays out through PayPal / Trustly / Skrill instead of crypto wallets, has a huge mainstream slot + live dealer library, and doesn’t hide its withdrawal rules, HeySpin is genuinely worth a look.
It’s not perfect. The welcome bonus is smaller than some rivals and it comes with 35× wagering, strict max bets, free spin expiry, and win caps. Support isn’t true 24/7 everywhere. Cards/bank can still take days to land. And if you try to pull out a bigger win, expect KYC/affordability checks before the money moves.
But the core offer - a UKGC/MGA-licensed casino under a known group (Aspire / AG Communications), 1,600+ games including Evolution live casino, daily live chat, and fast e-wallet withdrawals once you’re verified - is exactly what a lot of UK and EU players actually want in 2025: grown-up, not shady.
How we test and verify
- License check: we verify the license number and operator name on the regulator’s site.
- Banking tests: we timestamp deposits and withdrawals and record network times and fees.
- KYC and VPN: we review T&Cs and note when verification is required; we do not recommend VPN use.
- Bonuses: we read Bonus T&Cs and calculate effective rollover and game contribution.
- Security and fairness: we check HTTPS, 2FA options, provider list, and any published audits.
- Support: we test live chat and email and log response times.
- Updates: we re-check when terms change or at regular intervals.
Full process: see our Review Methodology.
CasinosClub Trust Report: HeySpin Casino
Last Verified: October 23, 2025
1. License Verification:
2. Payout Speed Test:
- Test Date: October 16, 2025
- Method: Skrill - Withdrawal
- Time to Wallet: KYC ~48h + Skrill 1 business day
3. Customer Support Test:
- Test Date: October 23, 2025
- Response Time: ~3 minutes
- Agent Quality: 7/10